A personal blog transitioning into an exploration of the intersection of design, technology and ethics
This year, during my family holiday, I discovered how Hertz – and many other car hire companies – have crafted a process involving dark patterns to trick stressed travellers into paying far more than necessary for their car hire.
I’ve used Hertz several times over the years, particularly in the 2000s, so I expected good service, a decent car, and straightforward business.
Continue reading “Hertz doubled the cost of my car rental. Here’s their process design trick.”
I lived in a range of places as a kid, partly because my father was a bit of an itinerant who didn’t know what he wanted in life, other than that I mustn’t live with my mother. Go figure.
Eventually I got to settle down with my grandmother, but in the process I learned a lot about life as a child in different places. Where I felt safe and where I did not.
I did not feel safe in large council estates surrounding cities. I did feel safe in a caravan park. I did not feel safe in a city centre. I did feel safe in a built up part of a large city, living in an apartment block.
Continue reading “Taller buildings let us design better towns”
This blog post has now been re-arranged with the manifesto at the top, and the reasoning that led up to it beneath. Because, after all, placing the important content six or seven hundred words in is hardly being pure, is it?
Content First. All articles, images, and graphics must be there to serve a purpose. Superficial or filler material is forbidden.
I hope you haven’t missed the big AI revolution going on right now? No? Yes? YES? You have no idea about it? Where do you live? On Mars? Ah OK, you were kidding. AI is being talked about everywhere, new devices like the Humane AI Pin or the Rabbit R1 are very much about it, and everyone involved is scrabbling around like mad for venture capital to fund their incredible ideas.
Having access to these language models is immense, right? We can sit down, whip out our AI, and enjoy a better than life experience. We can ask it questions and often it can come up with remarkably lucid explains. It seems intelligent. Here’s a conversation I’ve just had with ChatGPT’s latest model, after I asked it to settle into a British conversational style:
In the world of transgender rights, the battle for the bathroom has reached fever pitch, especially in the USA. Now, I’m not here to referee in this brawl – because on one side of the debate you have the ‘TERFs”, and on the other, the trans rights activists sometimes labelled “handmaidens”. Both are terms about as socially acceptable as weeing all over the toilet seat, and on the extreme fringes of both you find calls for violence. It seems every modern campaign group needs its villains and its sycophantic followers.
Continue reading “Design Dilemmas: When bathrooms become battlegrounds”
In the past, this website was sort of my place to keep family and friends in touch. I first set it up in 2005, just before going away to Peru on travels. It was a great. Facebook had been invented but wasn’t generally available or popular yet, other platforms weren’t well thought through or scattered, Twitter didn’t exist. But installing WordPress on my cheap Yahoo web hosting turned out to be one of the easiest ways to publish content and share it with the world.
I came across this chart recently and it gave me pause for thought as someone whose life work is designed to improve productivity. It shows that from 2008, although we know technologies have been growing in power, productivity growth suddenly dropped away from the trendline following the global financial crisis. Why?
This is where I fall back on an old story as a developer trying to make things more efficient. I worked with my colleagues to bring a client company the equivalent of about ten hours a day of labour saving due to using a well structured database for better data integrity over their previous ‘loose’ system. As they expanded, each branch would save at least an hour of time, and they were no longer capacity bound at each branch where more customers would linearly increase administrative work in a difficult recruiting environment. This would provide a return on investment (ROI) of less than a year.
It worked exceptionally well and the person we’d worked with said their staff were even worried redundancies might be on the way! This was never going to be the case in a growing company, because there’s an infinite amount of work to do.
All was good.
Then for some reason, our contact’s role was diminished and they eventually left the company. And the knowledge of the improvement left as well. The board’s innate distrust of anyone and their perception of us as no more than a cost base resulted in a great difficulty for us to help them without dramatically increasing costs by gold-plating every spec and decision.
This left the client unable to gain for advantage by exploiting our skills. It was difficult for us to see, and we could do little for them other to look for cost savings when, in reality, they needed to implement cost savings by using us more. Instead they opted for a recruitment based strategy to feed their growth and we parted ways as they shifted the system to a maintenance partner.
In all my thirty years of development experience I’ve seen this again and again. Instead of sticking with a solid set of developers who have learned your business details, chop and change to save money. Treat developers as a cost base and you lose so much knowledge that you’ll fail to gain productivity nearly as quickly as you could treating it as a partnership.
I don’t feel this is unique. I see lots of projects following an arc of big development then a cost reduction period which ends up losing the momentum of ongoing improvement.
A strategy I now suggest when selling is to spend 60% of what you thought of on your project in year 1, then 40% in year two, 30% in year three, and then 20% a year throughout the product lifecycle. Software isn’t like building a bridge where things stabilise then stay them same for thirty years, sadly.
Fundamentally, I think corporate culture around custom software became both cautious and speculative following the global financial crash of 2008 and only invested in technology if it felt like it would create some impressive unicorn of an offering. We saw lots of developers tied up with venture capital chasing big things like blockchain and AI whilst ignoring the importance of daily incremental improvement that adds up to a huge return over time.
The answer then, is that if you have access to capital, you should stop chasing unicorns and start thinking about continuous pragmatic development aimed at dealing with all the little productivity blocks in your firm. Look to Kaizen style methodologies to help with structuring your processes around this.
What do you think? Feel free to comment!
Having a coronary artery bypass isn’t much fun and comes with challenges. Four years later I thought I’d describe some more of my experiences.
In my previous blog post, I described the adventure of having a heart attack and the five coronary artery bypass grafts that resulted. That procedure saved my life and actually restored my quality of life and fitness, within six months, to about the level of five years before. Today I’m as fit as I’ve ever been as an adult. So everything’s fine, right? Well, it’s a bit more complicated.
Let’s not mess about here, having a heart attack is a traumatic and terrifying experience. So is having a major operation with a risk factor measured in percentages. My risk of death was given as a bit under 2%. Which doesn’t sound too bad, but if you were told one in fifty planes crashed fatally, you’d perhaps be rather scared about flying, right?
With an event like this you come face to face with your mortality. The evening before the operation, Romana brought our chidren to see me. I hugged them hard before they left, but I also wanted them to know I was OK. No tears. But in a way I felt oddly calm. I knew my chances were better with the operation than without. But without the operation I was almost certain to be alive at the end of the next day. You have a fear horizon.
That’s… hard. For me I went into a different mental state. I always imagine it’s that mindset that a meditating Buddhist monk might go into. I was calm and collected. I thoroughly expected, when I was told about the need for a bypass, that I’d be a gibbering mess on the day. Yet most people I met facing this situation seemed to be the same. We know our choices are limited and this is our best chance. So off we go. But let’s not pretend that it also doesn’t scare and scar you. We may seem brave. We may be brave. But what choice do we have?
You can read about my waking up on that previous post, if you like. I’m mentioning it here because it marks the start of the new life. A life which is separated into the before, the after, and the now. The initial week you focus on moving, and managing the pain. There’s a lot of support available, the nurses are wonderful, people visit you. The odd one might nearly faint when they see nearly a metre of stitches.
You go home. My in-laws were staying and helped keep the house bustling during the day, which was honestly a help. We can’t communicate well as they don’t speak a lot of English, but they were always there with cups of tea and help with cooking – stuff that’s still difficult in the first few weeks home.
The operation then changes you. Different people react differently to these events, so I can only really talk about how I felt, and how I still feel at times. Please indulge me, or feel free to ignore me! I do this sort of writing because it’s good therapy for me. It gets those feelings out. Other people have other ways. I’ll try and break up the feelings into types, and describe how they pan out over the four years from the event. I’ve not sought out a diagnosis for any of the following, or treatment, so bear that in mind.
Let’s start with the big one and most common for survivors that I’ve dealt with. The fear. The feeling that every twinge is the start of the end, every bit of shortness of breath is the start of new heart trouble because maybe a graft is failing or new plaques are being deposited. Thing is, having had your sternum pulled apart hard, your pericardium sliced open, your arteries and veins harvested… well, it’s pretty natural you’re going to have all sorts of aches and pains and periods of struggle. You notice everything new. Can’t help it.
So we live in this state of increasingly intermittent rather than constant anxiety. It does get better too. I hold on to that. After a year the panicky moments are every couple of weeks. After four years, they’re every month or two. Still there though. I’d been doing some new exercises with weights. The next day my chest was aching and I had a moment where I thought it was a heart attack before I remembered I’d been working out my chest muscles.
Other things come in to play with anxiety also. I suffered a frozen shoulder following the operation, and that is painful and annoying. It eased off six months later, but you find yourself worrying that you’ll never have a pain free day again. And no, you can’t take ibuprofen if you’re on blood thinners despite it being the usual go-to drug for pain relief for things like this. Ah well.
And sometimes I’ll be puffed out because I have asthma, but I’m never sure… worsening asthma marked the decline of my heart health. Is this asthma or is it my heart? Take the inhalers and see if it improves and when it does you do feel this mental relief kicking in!
This is a very normal reaction to these events. Sometimes you can work through it, sometimes you can’t. I’m pretty certain I had a period of mild depression as a consequence. I still relapse and seem to have a bout of a week or two every now and again in this weird, empty space – I’m either too sensitive, or struggling to enjoy anything or do anything that is outside of routine. Then I’ll have a period where I’m super focussed and really get stuff done. When I’m in it I kind of resent hearing “let’s meet this week” or “there’s a birthday party for one of the boys’ friends this week and they’ve asked us to go along.” I always say yes. But I don’t want to. I want to be left alone. Half my current life I don’t want to talk to people, listen to them or do anything with them. But I do it, because it’s better for me than being alone, even if I prefer being alone. Mad eh?
I still sometimes like and need to be alone though. Last night it was relatively warm, Romana was studying a presentation she had to give, I’d done my chores, kids were in bed, and I curled up on the bench in the garden, with the cushions, and headphones on listening to some good music for an hour and not even glancing at my phone (which was now in do not disturb mode), and it was honestly one of the most enjoyable things I’ve done in a while.
I’ve put these two together here. There’s that “woe is me!” feeling which feels like the other side of the coin which is “you’re so f*cking happy and healthy and yet you drink and smoke and don’t exercise and do everything wrong! Feck off!”
These aren’t helpful emotions. But they exist and they’re real. And need acknowledging. And this tendency to anger means that when people get under your skin you have to decide whether they’re actually a positive impact on your life or not. I had a friend who was perfectly lovely and supportive in many ways, but the 2019 general election was coming up. She was very Momentum in politics even if it doesn’t quite chime with her middle class lifestyle, but that’s fine. The problem, the big moment, came when I’d posted something on Facebook about the Lib Dems who I support. She described Jo Swinson as “that vile woman.” And I flipped out. Had a go at her, blocked her, and that was that. She wasn’t the only person I did that to either.
I don’t miss these people I cut out, really. They had toxic personalities to me at that moment in time, and you know what you don’t need when you’re recovering from a major life event? People who are toxic. To you. They might be perfectly lovely people overall. People don’t get into Momentum or the Lib Dems or even the Conservatives, generally, in order to make the world worse. Sometimes they do, but that’s not usually the intention for most people. But those people can be terribly toxic to you. And I’m still recovering, so I don’t have the capacity to cope with that substantial difference of opinion.
Here’s an interesting one, and there’s probably a proper psychological term for it. But I just describe it as “I’ve got this! syndrome.”
A belief that I can deal with all of this. That all I have to do is eat perfectly, exercise perfectly, behave perfectly, care for myself perfectly, take the medication perfectly, be a perfect husband, be a perfect boss, be a perfect dad, a perfect patient, and everything will be fine.
Which is, quite frankly, delusional. There are no perfect people. Myself included.
This knowledge, sadly, doesn’t seem to stop me. I go through phases where I decide I’m going to run faster and further than ever before. Then I realise that in doing that, I’m skipping quality time with the kids, not doing laundry or jobs around the house… or I go camping with the kids and feel that I ate badly and didn’t do my run for the weekend… or I switch to alcohol free beer and then realise that actually it’s still full of simple carbs… or I think sod it, have the chocolate, but now I have to run extra hard, only to find that the extra hard running leaves me sore and exhausted the next day.
I guess this is that post-traumatic stress problem that people talk of.
So why don’t I get help?
Because I’m functioning, frankly. I’m not so depressed that I can’t get by. I’m not so anxious that nothing happens in my life. My kids are happy. I think my wife is happy. I think my colleagues are mostly happy. But each little setback, even if nothing to do with my health, sets me on a path of questioning and trying to work out how to be better, stronger, smarter, more organised, more caring, more focussed, better at caring for myself, better… better… better. Because that’s how I get over this and make the most of the 5-30 years I probably have left.
All things being well, there’s no real reason why someone who’s had a bypass like me, following a heart attack (myocardial infarction) with relatively little damage to the heart shouldn’t live another 30 years. Maybe more. An active and full life. I’ve come across people in amazing shape, aged nearly eighty, thirty years on. They look amazing.
But I also see some people pass away. Some of my grafts were from veins and they’re just not so tough and have a high chance of failing after ten years. I could get really unlucky and they could block and cause trouble in a bad way. Which could kill me.
Who knows, eh? I certainly don’t. Nobody does. I just keep taking the pills and hope for the best. Speaking of which:
So, xanthelasma are interesting. I had a couple of these. Here’s a before and after shot:
Excuse the ropey shots used – I never set out to document the disappearance of these things, but there you go. I had them, now I don’t.
Xanthelasma are made of cholesterol, and are, in fact, an indicator of risk of cardiovascular problems. The fact they’ve gone is actually reassuring. I can see that my cholesterol levels in my blood, from blood tests, are about half what they used to be. This is potentially great news. I’m hoping it keeps me safe.
Turns out that it’s possible that strong statin therapy so dramatically reduces cholesterol in the body that these things can disappear.
With blood pressure, we all know that high blood pressure is bad for the arteries. It damages them, and is linked to stiffening as well.
In this case you can see that I’d started logging my blood pressure in the top part of this chart in early 2019, half a year before my heart attack. Then I kind of lost interest. It was a bit high-ish but not so high as to be of any real concern. I didn’t worry too much.
But the heart attack came! I started logging everything as soon as I came home, and you can see how I did it very regularly by the density of data points. Sometimes I was measuring two or three times a day.
You can track it along until March 2020, when I came off beta-blockers. You can see that the blood pressure readings became a little more varied, with more readings above 120/80 – my target is to keep below that. The trend didn’t really change, but over 2021 I’ve noticed that if I’m over 120/80 it’s by a very small amount. Most typically I see readings around 110/70 which is exactly where I want it to be. Ever since then it’s been much the same, but I’ve zoomed in to show how my desire to measure my blood pressure quite suddenly tailed off. Because I felt a lot better. You get the odd spike, but they often go with a bit of relaxation.
So now for a little list of the things I try to do to help myself. They don’t always work:
So that’s it. I just saw my word count and 2800+ words is far too many, really. If you’ve made it this far without merely scanning, then well done you! Take care 💖
Have you had a bypass operation? How did you recover? What tips do you have?
At 18 I was skint and got made homeless. It took a lot of graft, patience and mistakes to get out of that and into a moderate middle class lifestyle. Here’s how.
When I was 18 I found myself in a weird situation. October 1987. I’d just started my first job, straight from 6th form, and was happy with that. My favourite song the year before had been The Future’s So Bright, I Gotta Wear Shades. I was optimistic and hopefull. I’d done my A levels finally surrounded by people who actually cared about education. I was no star pupil at 6th form, except at computers, but computers were the big thing so I had confidence.
All good then. I mean it wasn’t perfect, but I just had a fresh optimism. I’d lived with my grandmother since I was about 12 (my childhood memories are imperfect and I have few witnesses to refer to. I’d been casually fostered for a number of years prior, was fed up, and had been dumped with her. She was one of the few consistent things in my life and could see I was breaking in front of her. So I in effect ‘divorced’ my father and she took custody of me. She lived in a mobile home type caravan at the time. She was poor, but stability mattered more to me. I got my education. The future felt very bright.
I got through the various stages of ICI (then one of the largest chemical firms around) to get a job in their computer centre as a trainee printer operator, with the idea being to climb into a programming job. Unfortunately, a few weeks later, my grandmother had been in a lot of pain and, within a day of being admitted to hospital (this is another story to tell) where we discovered she had terminal cancer. Very terminal. She had less than a week left.
I was so very alone. My father turned up, signed over to me to handle everything, then disappeared to South America, never to be seen again. In 1986, my mother who I had some mild relationship with, had taken her family to Spain and, for some reason, me being told and having a goodbye seemed to be forgotten… so I’d accepted they weren’t a factor in my life. That was it. Me, alone, in the world.
Things got quite bad, quite quickly. Here’s what I learned, what I did wrong, and what I think I did right.
When you grow up, generally there are adults who look after your interests and needs, until you’re old enough to do it for yourself. But often you feel this interconnectedness with everything being generally good. Often in adulthood we discover things can be quite different – especially if we have some failures. I think learning that the world isn’t your friend is important. I discovered, for example, that if you have no cash, you can’t just take over a substantial asset (a house, in this case) and expect to not pay off debts that your grandmother had. The answer should be simple – I could have borrowed from another bank or building society to buy the house off my grandmother’s estate. Except her bank refused unless my grandmother’s estate was up to date on the mortgage payments. And because my grandmother’s estate had debts and no income, it couldn’t make the mortgage payments, and I was advised that if I paid the mortgage it would potentially make me liable for everything. When you’re an eighteen year old that leaves you in a bind.
The bank took the house, and I was made homeless, briefly (I kept a spare key and let myself in at night to sleep on the floor!), and I quickly organised myself and bought a tiny flat. Good job, because the council wouldn’t help me, the bank wouldn’t help, renting privately was almost impossible for me. Thank heavens I was organised and found the right combination of people.
Because I was young with little credit history, all finance was risky. I figured that with my job and my flat I could now live a little and went stupid, bought myself a small engined sports car – a Scimitar SS1 1300 if you’re a car geek – a tumble dryer and washing machine all on credit, and thought everything was great. But I had nobody around to advise me I was being dumb, remember? No parents, and even most of my friends had gone off to university.
What happened was that when something went wrong with the car, it really stretched my finances to fix it. Then it got stolen and damaged, and I either repaired it myself or my insurance would get really expensive. Every little bad thing that came up, made life harder. But I discovered that I couldn’t just sell the car and forget about the finance – the interest and the way they did it meant that I’d need the value of the car plus another £1k to pay it off. I was trapped.
My father was still in touch with me, but for some reason thought I had plenty of money. So when he got into financial trouble in South America, he started giving me hard luck stories about how dangerous things were, that he was going blind (or a bit long sighted as we call it now), and he needed £1.5k. Or £3.5k in today’s money. I was 19, skint, and instead he banged on about how I must have had money from my grandmother’s death and my good job. “Yeah, Dad, but you’re not here and you have no idea.”
However, guilt led me to do my best. I sent him all my spare cash for a couple of months, before finally arranging a loan. I used some of it to consolidate my credit card debts, and two thirds went to him. I sent him, if I remember correctly, about £800 in total. He wrote to say he was struggling and needed more and he was in a dangerous situation I didn’t understand.
So I did what I felt was the right thing – I spoke to the Foreign Office, and eventually secured a facility for him to be able to catch a flight home, where he’d at least get benefits.
I called him, told him the good news, he was furious. And that was the last time I spoke to him. Ultimately, narcissistic, self-centred and selfish people rarely understand that other people have struggles. They just don’t get it. And they stay that way.
One thing I did right was to stay at ICI for many years. I kept that job. My head wasn’t in the best place, so I wasn’t the best employee, but I was useful and smart enough to keep it as well, and had some reasonable progression. For a while I’d been renting rooms after financially over-extending when I lived in my flat, and that job gave me the much needed anchor to my life. Eventually I bought a house with my then girlfriend. That stability then allowed me to think about taking a risk again… But it also established a nice final salary pension plan that will still be useful even 40 years after leaving!
Sometimes, income really matters. I don’t think contracting is for everyone. I hated some aspects of it, and it ruined my relationship at the time because I was away from home so much. But it really helped bring in money, which then really helps you to just establish a buffer of more than a month or two of money. Suddenly I felt like I had an actual surplus and proper savings. I got rid of the rust wreck of a Peugeot and bought a three year old Rover. I started to dress more smartly. I had nearly ten years of this solid and high income and it probably made the biggest difference of all to me.
At the end of my ten years, inflation and low interest rates made my mortgage look tiny, I had asset wealth in the house, shares, and low outgoings. When you’re in that situation, as many middle classes get born into, you can start to take risks. I decided to set up a proper web development business, now called Interconnect.
I could have lost a lot with Interconnect, and we came close to giving up. It didn’t ever give me more income than contracting – not even close. But it does give me another source of stability. And that, dear readers, is worth more than you might think.
There’s one book I read early one which just opened my eyes to the world of money. I’ve bought it several times, lent it to people, forgot who I leant it to and lost it! Doesn’t matter, it’s worth it. Its called How The Stock Market Really Works and it goes way beyond stocks, shares, and bonds, but into planning, risks, retirement and so on. In reading it, several times, I established a baseline of understanding that stopped me falling for scams, stopped me making bad investments, and generally helped me ensure I could make best use of the spare money I had.
Now I understood money better, I knew that, for example, if you have assets of £100k and a debt you can’t pay of £50k, you’re in a really really bad situation. If you have assets of £10k, a debt of £100k and some short term cash flow issues, then you’re in a strong position to start negotiating. Why? Because if you have no assets and a big debt, the bank can’t recoup anything much if they send in the bailiffs. Once their costs are accounted for, they lose everything. So they’re more willing to negotiate. If you have loads of assets, you’re stuffed. That was, in effect, what the bank did to take my grandmother’s home from me when I was younger. They had no motivation to negotiate with me.
So you either max out your finances, Donald Trump style, or you very carefully segregate them. Because I value stability and security above all else, I segregate them.
After ICI, I spent a lot of time working in corporate finance departments on their software.
Here’s a thought experiment. You have £10,000. You go out and buy a car for £9,000. How much are you worth? The naïve answer is £1,000. You see yourself as £9,000 worse off. But if your car helps you earn more money by opening up a job you otherwise couldn’t reach where you’ll earn £5,000 a year more, then you have two things happening:
First, your balance remains at £10k, because you have a £9k car and £1k of cash.
Secondly, you have a future benefit over, say, the five years you expect to have the car, of £25k. So over the five year period, assuming the car becomes worthless, you’ll end with £26k on the balance sheet. Or you use that £26k to put into a mortgage which, again, is generally a good move because it’s a limit liability loan secured on property which, in most economies, is a pretty safe bet.
But all accountants will say that cashflow is of utmost importance. You may have a pile of assets, but if you can’t service your responsibilities then you become insolvent – you can’t always easily sell assets without a big loss. So always think about cashflow – it’s best to be gently increasing your cash position as your wealth grows.
When I was young I caused myself trouble by buying that sports car. It wasn’t, in itself, a bad buy on the surface – sports cars depreciate more slowly, the insurance on this one was the same as a similar powered Ford Escort, and it didn’t use any more fuel. And it’s not like a 19 year old needs to carry a family. Two seats was fine. Reliability wasn’t great either. But where it went wrong is that my boss therefore believed he paid me too much! My older superiors didn’t like that I had, on the surface of it, a fancier car than they did.
Of course, I was financed to the hilt, and they weren’t. They didn’t know that. They just assumed I had more money than I let on to.
Had I been in a humbler car, they’d have had no idea of my financial status.
It’s better to let people assume you’re a bit skint, and focus on reliability plays in order to establish your career. Took me into my thirties to work that one out.
Same with clothes. Stick to cheap clothes until buying them is easy. If you do what young me did and buy everything on credit at Top Man and Burton’s (yeah I know) then you’re setting yourself up for bad decisions and bad outcomes.
I’m actually quite Scouse yet a lot of people I meet and work with down South just think generic, educated Northerner with a light accent. The reality is I just adapt my accent to suit the situation. This means I don’t terrify upper middle class people, whilst I can still sit and have a chippy lunch with garage mechanics. Non-threatening to everyone, basically. I accept that most people know stuff I don’t, that they believe they’re trying their hardest (they may not be trying optimally, or coping badly, but I accept their belief), and generally try to learn from the people I meet.
The more people you meet, the more lives you get to understand, the more mistakes you can avoid and the more opportunities can come up. Local politics can teach you how councils and Westminster works. Bankers can tell you how finance works. Medics can give you really good reasons why you shouldn’t smoke, drink, or eat too much sugar! Bin men can teach you that you can make a good living even if you’re not well educated (or are – there are some very well educated bin men and women out there). Truckers can tell you how their industry works.
Just avoid the cynical and the put upon – there’s little useful information there.
One good thing with the internet today is that there’s so much sharing online that you can virtually meet almost anybody, from African villagers to corporate board members. Just be kind and open and remember that they’re all humans, every one of them.
None of the above is unique to me, or in any way makes me special. I just think they’re what helped me. Feel free to comment on what you’ve experienced. Everyone lives different lives and found different ways out of poverty traps. And of course, some people find themselves ground down by a system that can be unfriendly and downright hostile at times which means they can never escape, no matter how hard they work.
Images by Dall-e 2
About a decade ago, I was at a conference and talking to a fellow developer (I still call myself one, even though I don’t code so much these days) when he giddily told me about the funding he’d got for building a new piece of software he was hoping would make it big. It was a two year project and he’d got £100k funding. I asked if it was just him… and no, he had a colleague. So £100k, for two people, for two years? £100k didn’t sound a lot… £25k/yr each, basically. Or what you can earn in a much simpler tech support role. I decided not to say anything and leave the poor guy in peace, although this sort of work seemed a lot like gambling to me.
Today, things are different although there’s still a sniff of gamble about it overall. If you’re a developer it’s relatively easy to find a highly capitalised employer that’s positively dripping with money who will pay you £60k-£90k a year. Potentially quite a bit more. This reminds me of the late nineties dotcom boom. In 1997 I myself quit my safe but somewhat dull job at a multinational to become a freelancer, doubling my income almost immediately, and quadrupling it another year later. The new work was, in some ways, more interesting. It was also a lot more stressful, bad for my health, and definitely wasn’t the most exciting coding work. But it paid. I honestly don’t blame developers who decide to do what I did 25 years ago. It set me up. I think it was also a large part of why I had a heart attack in 2019… living out of hotels for a decade wasn’t healthy, and cheese became far too much a food staple for me as a vegetarian. However, the money was very good and it helped set me up. When you’re poor, it’s very hard to catch up and a good income was necessary for a while.
I bring this up because today I’m not ‘just a developer’ but actually run a web development company that specialises in websites and custom software for clients. And things are happening today that are reminiscent of the dotcom boom on the late nineties. 25 years have passed, but people don’t really change nearly as much as you may think.
The late nineties were a period of post-recession growth and capital release. Banks had been deregulated, money was being created in the way it can be, and we were riding high on increasing productivity. Life felt good. And when money is created it can be invested.
There’s only one little problem in that. Sometimes, people get giddy and start splashing the money out too readily. The boom of the late nineties and early noughties, and the deregulation that encouraged it around the world, eventually led to the financial crisis of 2008. I’m a bit of a cautious soul, so even though I had plenty of income, I resisted borrowing too much to get a bigger house. In some ways I was foolish, because I could now be living mortgage free in the house I have now. But I figured that not having a big mortgage would afford me some other freedoms and I could use my money elsewhere. Mostly I just invested my money in solid companies. Friends, however, were telling me to invest in dotcoms. But I looked at the fundamentals. One example was a firm called Vocalis. They did, basically, telephone voice services software. Small team, and had some crazy valuation that was effectively equivalent of £20m per member of the staff. I rightly reckoned that was mad. My friend went ahead and pumped money in, and I mocked him. For a while I looked a fool. The value of the shares rose and rose.
Right now, there are loads of speculation bubbles. At the café at work I was trying to explain Bitcoin’s fundamental problems to our barista, when our receptionist came over excitedly wanting to know more. Both seemed interested in getting involved. That means the crash is likely imminent. They’re both lovely people, but in the economic chain, they’re nowhere near the top, which means that the speculation bubble is reaching it’s limits.
“If shoe shine boys are giving stock tips, then it’s time to get out of the market.” – Joe Kennedy, 1929 as the stock market was about to crash and lead to the Great Depression
So the dotcom boom and Millennium Bug led to a boom in demand for developers. New software was being created to replace supposedly outdated software that couldn’t be fixed (narrator: “It could”) and salaries were rocketing. I took advantage of that boom. I also knew it wouldn’t last. And it didn’t. My day rate as a PeopleSoft developer went from £200 a day in 1997 to £600 in 2002. It could have been higher. Cisco did an amazing job of raising funds in that era and I remember they kept offering me more and more to go to work for them in the Netherlands. But I didn’t really want to go to work there. I never really chased the money, so that’s about where I peaked. But I remember people with the right skills, experience and self confidence were on as much as £1k a day. That’s getting towards £2k a day at today’s prices. Some skills seen as super hard and rare could command double that. Most people didn’t, of course, make nearly that much, and some people preferred a job with reasonable hours and close to their families – a very valid and decent decision. But I was single with no ties.
There are a lot more developers around today – good incomes have brought many people into the trade. I meet people who called me a nerd in the eighties and now they’re working in IT. It’s a bit weird.
Now it’s a bit weird. Rates still aren’t at the dotcom level, once adjusted for inflation, but they’re close. You can do very well in tech. But in my little firm we pay typically around £40k for a developer, plus various benefits, kit, resources etc, meaning you’d need to make around £70k as a freelancer to equal it. At least the way I calculate things and always did. I nearly swapped my £600 a day for £60k a year and kind of regret not doing that.
But why have the rates risen? Well, there are a few hot areas, and they can be summarised as AI, analytics, mass market apps, and blockchain. I’ll discuss each briefly:
This is a hot one – the idea we can replace rooms full of people doing dull and not very high value work (from the perspective of the company) such as service desks with AI bots is very attractive. It won’t work though. Most “supposedly AI” bots are just following decision trees and the only bit of AI is in parsing the meaning out of a sentence in a very tightly defined context. AI is useful today for categorisation problems – e.g. looking at a picture and deciding “this is a cat” or “this is a threatening comment”. It’s not brilliant at the job, but I like that an AI can work out which pictures are of my Mum, for example, even if it misses about a third of them… it still makes my life easier. A bit. But what an AI can’t do is right a decent blog post. Sorry, it can’t. They’re awful at it. There’s loads of AI generated content out there and it feels obviously fake. The main job of these AI generated blog posts is to trick other AIs (Google, Bing etc) into categorising a website as useful. And because AI’s make toddlers look worldly wise, they can be easily fooled… and that means you can’t trust them with anything of real importance. Like your business decisions.
But, it’s a hot keyword, and naive venture capitalists like the idea. So in comes the money.
Tracking and stalking customers across the internet is very attractive for advertisers believing that doing so makes them seem more interesting to consumers. I’m not convinced. People often find it creepy. They feel like they’re constantly stalked. They visit the website of, say, a printer supplier and they receive ads for a month for printers… but not only for that supplier, but for other printers because the tracking provider is cheerfully using your data as a supplier against you and selling that information to your rivals! I think advertisers are starting to cotton on, but are unsure of what to do… but I know there’s a lot more direct selling of adverts between publishers and advertisers than there used to be.
But, the siren call of analytics is strong, and people love a nice chart on which to justify a decision, so the more nice charts your system can create, the more people will pay to use it and try to gain an advantage over competitors. And advertising is huge, so in pumps the money. For now.
Can you build the next Facebook, Instagram, or Slack? What’s the potential for an app that lets people read books from any publisher for a fixed monthly fee? How about an app that revolutionises food delivery? Interestingly, some apps are about replacing old and inefficient intermediaries and putting new ones in place. Uber is a nice way of hiring a minicab with flexible pricing that rewards drivers for being available at the right time. They don’t disintermediate, however. The customer is both the driver and the passenger. The new intermediary takes their share.
If you can replace old intermediaries you can make a lot of money. Imagine taking 0.5% of every single financial transaction, like Visa do? That’s a lot of money. Then you have intermediaries between the card firms, providers, and networks, such as Stripe… and then there are those replacing old ones, like Wise, for money transfers across borders.
What other things can be improved? Well, literally anything.
But most attempts to build these apps and the supporting infrastructure are doomed to never turn a profit.
Blockchain is a really interesting concept for a public ledger, using an interesting concept called proof of work to make it hard for any one person to try to dominate the network and win the consensus mechanism on new transactions. There are theoretical ideas out there to improve on this, but at the moment they remain just that and haven’t been proven.
And it’s a scam. Pure and simple. But it’s a hot topic. Bitcoin, Ethereum, Dogecoin and many others are actively speculated upon, as well as being used for the exchange of value – often in a hope to evade regulators. It appeals to the natural rebels amongst us because it’s outside of government control… and given that governments aren’t always a force for good, I get that.
Problem is, Blockchain breaks the rules of good software development… if you look at the big O notation for software, it has to follow certain rules or it will fail at some point and need to be re-engineered. Big O matters. I don’t have academic access to papers, and the internet is full of vested interests pretending that Blockchain scales just fine. I used to see the same in WordPress land, where people said the software scaled fine… but it doesn’t. In WordPress we get scale by putting a layer between WordPress and the internet to balance things out – the work the software itself does goes up in line with the number of people talking to WordPress. We can define that as O(n) so long as you know what you’re doing – that’s OK. We can live with that. But the consensus mechanism required for multi node agreement of transactions as required to track transactions will, by its nature, follow a curve that is likely to be somewhat greater than O(n^2) (each node does O(n) work in a linear fashion but the total work done on the network as each node is added therefore grows as O(n^2) plus a bit for network latency and overheads. Yet bitcoin transaction cost isn’t following that curve in spite of huge interest because, I reckon, most Bitcoin trades aren’t real.
Yes, that’s right. And what does that mean? It’s because wideboys, crooks and the overly-optimistic are involved. Given it is, by design, a pyramid scheme, it will have to fail at some point. But people are motivated to hide that, so there are Bitcoin tracker schemes, rather like gold purchase schemes, that never hold the asset in question. They will pump and pump values as hard as you like. And as long as there are new people coming in, like our receptionists wishes to, all is good.
And there are enormous amounts of money to be made. As in a goldrush, the people making real money are the shovel makers and traders. And they need developers. So for as long as there’s money to be made, coked up wide boys will be gurning their way through stressful meetings, fidgeting and anxious to cash in before it crashes out. You can earn a lot there. For a while.
Well, it means developers are really expensive right now. Small firms that do actual useful work and aren’t highly capitalised (like mine) can’t grow because we can’t suddenly charge our customers double for the work so that we can compete against these booms. It’s as if a very rich person has moved into your town and hired all the builders possible to create a huge mansion. They even approached builders working for firms and offered them double to come build that mansion. Soon builders are all swanning around town in Teslas and feeling pleased with themselves for being so cunning as to be in the building industry.
Same in software. Locally there’s a Tesla with a crypto referencing private number plate and a young, bearded and muscular techbro driving it. Fine, I’m not going to judge. He’s happy and making good money.
But if builders are all hired by the rich, the rest of us get priced out. Same in software. Small firms are going to find they can’t afford websites unless they just use some cheap web builder platform – it’ll give a less good solution, but it’ll do the job. Ish. And the firms that can afford will do that bit better. And better. And the gap will grow.
At my firm I’ve had to raise salaries, but we still struggle to clear a profit with the raised salaries. I’m fiscally conservative, so we’ve always had decent cash reserves. This lets us ride out the storm. From 1997 to 2002 dev rates went crazy. By 2005 they were back to normal again. We as a firm can’t handle eight years of this. But it’s not quite the same as back then – you can now hire developers globally and have them work remotely, if you really wish to, which can save some money and also help those countries out with extra foreign revenue. I, however, really like quality and good communications and I find that a geographically tight team works the best. It also makes it easier to hire new people into the trade. So, for now, I’m sitting tight. I won’t seek venture capital, or borrow. And if the worst comes to the worst, we’ll add AI to something that does basic statistical analysis, and blockchain to something with two computers in the network and hope someone out there fancies throwing us some money so we join the party. In the meantime, however, there’s still a healthy living to be made as a business doing useful things and avoiding the hot trends. I never set out to be rich, merely secure – I’ll ignore the rich mansions and do my own thing, creating good code for good people.
n.b. about the above – the above isn’t a paper. It’s a set of opinions designed to inform and illuminate about what’s happened. It relies on anecdotes. Don’t take it too seriously and don’t use it as the basis for what you want to do with software and investing in software. Or crypto. Do your own thing with the information you gather from multiple sources. Also remember that a lot of people say misleading things because it’s in their interests to do so, and that you shouldn’t trust a random blog or news source on the internet. Mine included.
