Tag: life
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Hertz doubled the cost of my car rental. Here’s their process design trick.
This year, during my family holiday, I discovered how Hertz – and many other car hire companies – have crafted a process involving dark patterns to trick stressed travellers into paying far more than necessary for their car hire. I’ve used Hertz several times over the years, particularly in the 2000s, so I expected good…
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Taller buildings let us design better towns
I lived in a range of places as a kid, partly because my father was a bit of an itinerant who didn’t know what he wanted in life, other than that I mustn’t live with my mother. Go figure. Eventually I got to settle down with my grandmother, but in the process I learned a…
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A new manifesto for the web
This blog post has now been re-arranged with the manifesto at the top, and the reasoning that led up to it beneath. Because, after all, placing the important content six or seven hundred words in is hardly being pure, is it? Web Dogma 24. By me. Content First. All articles, images, and graphics must be…
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AI is predictive, not intelligent
I hope you haven’t missed the big AI revolution going on right now? No? Yes? YES? You have no idea about it? Where do you live? On Mars? Ah OK, you were kidding. AI is being talked about everywhere, new devices like the Humane AI Pin or the Rabbit R1 are very much about it,…
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Design Dilemmas: When bathrooms become battlegrounds
In the world of transgender rights, the battle for the bathroom has reached fever pitch, especially in the USA. Now, I’m not here to referee in this brawl – because on one side of the debate you have the ‘TERFs”, and on the other, the trans rights activists sometimes labelled “handmaidens”. Both are terms about…
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A little change on this website
In the past, this website was sort of my place to keep family and friends in touch. I first set it up in 2005, just before going away to Peru on travels. It was a great. Facebook had been invented but wasn’t generally available or popular yet, other platforms weren’t well thought through or scattered,…
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The productivity paradox
I came across this chart recently and it gave me pause for thought as someone whose life work is designed to improve productivity. It shows that from 2008, although we know technologies have been growing in power, productivity growth suddenly dropped away from the trendline following the global financial crisis. Why? This is where I…
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Steps and missteps on my path out of poverty
At 18 I was skint and got made homeless. It took a lot of graft, patience and mistakes to get out of that and into a moderate middle class lifestyle. Here’s how.
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Interesting times in the world of software
About a decade ago, I was at a conference and talking to a fellow developer (I still call myself one, even though I don’t code so much these days) when he giddily told me about the funding he’d got for building a new piece of software he was hoping would make it big. It was…