16 August, 2024
Hertz doubled the cost of my car rental. Here’s their process design trick.
This year, during my family holiday, I discovered how Hertz – and many other car hire companies – have crafted a process involving dark patterns to trick stressed travellers into paying far more than necessary for their car hire. I’ve used Hertz several times over the years, particularly in the 2000s, so I expected good […]
28 June, 2023
Recovering from a heart bypass. The physical and mental challenges.
Having a coronary artery bypass isn’t much fun and comes with challenges. Four years later I thought I’d describe some more of my experiences.
17 December, 2017
Why political parties lose support by winning.
People do like to look back angrily, don’t they? Yet many a time, their anger today doesn’t reflect how they really felt back then. If you look at the Iraq War, and the UK’s involvement in it, most people supported the action. For sure, an awful lot of people today don’t think it was right […]
24 August, 2010
Chris Coveney…the Introduction
I’ve started writing this post in Amsterdam airport…I’m on my way to Arica in Chile where I’ll be (hopefully) burying my father, Chris, who died on the 19th of July. I say hopefully not because this is something I’m looking forward to but because I face a number of legal and monetary issues with the […]
9 December, 2008
Data Visualisation – and Me
I’ve always loved charts.
Yes. I know.
But well drawn charts are always fascinating. Now, combine a chart with what is sometimes my favourite subject, me, and maybe I could do something?