16 August, 2024
Hertz doubled the cost of my car rental. Here’s their process design trick.
This year, during my family holiday, I discovered how Hertz – and many other car hire companies – have crafted a process involving dark patterns to trick stressed travellers into paying far more than necessary for their car hire. I’ve used Hertz several times over the years, particularly in the 2000s, so I expected good […]
9 September, 2010
Border Crossings and Empty Airports
I’m sitting in the emptiest airport I’ve ever experienced. I suspect they only operate a couple of flights a day from Tacna. Consequently my only company appears to be a bored check-in attendant for a different airline and a barman who’s mopping the floor. And I’ve finished all my books. I have little else to […]
24 August, 2010
Chris Coveney…the Introduction
I’ve started writing this post in Amsterdam airport…I’m on my way to Arica in Chile where I’ll be (hopefully) burying my father, Chris, who died on the 19th of July. I say hopefully not because this is something I’m looking forward to but because I face a number of legal and monetary issues with the […]
10 December, 2006
Liverpool Airport (Speke)
Liverpool has one of those small airports that’s done rather well over the past decade. A rise in air travel has been good for many airports, yet Liverpool’s Speke airport (now known as Liverpool John Lennon Airport) has done especially well. Why? Because first of all they worked well with easyJet – with a combination […]