16 August, 2024
Hertz doubled the cost of my car rental. Here’s their process design trick.
This year, during my family holiday, I discovered how Hertz – and many other car hire companies – have crafted a process involving dark patterns to trick stressed travellers into paying far more than necessary for their car hire. I’ve used Hertz several times over the years, particularly in the 2000s, so I expected good […]
30 May, 2024
Taller buildings let us design better towns
I lived in a range of places as a kid, partly because my father was a bit of an itinerant who didn’t know what he wanted in life, other than that I mustn’t live with my mother. Go figure. Eventually I got to settle down with my grandmother, but in the process I learned a […]
26 May, 2024
Don’t design in customer traps on your systems
You know that friend, the one who always promises to help you move flat, or help you fix your mower, but then doesn’t turn up? Yes. Or the guy who goes on a date and pays for the meal and somehow that comes with access to your body? Or the airline that makes you think […]
20 May, 2024
A new manifesto for the web
This blog post has now been re-arranged with the manifesto at the top, and the reasoning that led up to it beneath. Because, after all, placing the important content six or seven hundred words in is hardly being pure, is it? Web Dogma 24. By me. Content First. All articles, images, and graphics must be […]
11 May, 2024
Design Dilemmas: When bathrooms become battlegrounds
In the world of transgender rights, the battle for the bathroom has reached fever pitch, especially in the USA. Now, I’m not here to referee in this brawl – because on one side of the debate you have the ‘TERFs”, and on the other, the trans rights activists sometimes labelled “handmaidens”. Both are terms about […]